Sales Policy

Effective Date: December 5, 2024

At FrostnariTechs, we are committed to providing high-quality PC products and accessories to our customers. This Sales Policy outlines the terms and conditions of purchase on our website. By making a purchase from us, you agree to the following terms.

1. Order Processing

Once an order is placed through our website, it will be processed promptly. Please note that orders are subject to availability, and stock levels may fluctuate. In the event that an item is out of stock, we will notify you via email, and you will have the option to either wait for the product to become available or cancel your order for a full refund.

  • Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. This email confirms that we have received your order but does not constitute acceptance of your order.
  • Order Acceptance: Your order will be accepted when your payment is processed, and the items are shipped. At this point, a final email confirmation will be sent, confirming your order’s shipment.

2. Payment Methods

We accept a wide range of payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Pay securely through PayPal.
  • Other Payment Methods: Apple Pay, Google Pay, and more (subject to availability in your region).

All payments are processed securely through our encrypted payment gateway. By providing payment details, you authorize us to charge your payment method for the total amount of your order, including any applicable taxes, shipping charges, and additional fees.

3. Pricing

We make every effort to ensure that our prices are accurate and up to date. However, errors in pricing may occur, and if such an error is detected, we reserve the right to either cancel the order or adjust the price before shipping the product.

  • Product Prices: All prices listed on our website are in USD and exclude taxes and shipping unless specified otherwise. The total price will be displayed at checkout.
  • Sales Tax: Sales tax will be applied to orders shipped within the state of Ohio and other applicable regions, as required by law. The amount will be calculated at checkout based on your shipping address.
  • Shipping Charges: Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order. For any shipping promotions or discounts, terms and conditions will be specified on the checkout page.

4. Shipping and Delivery

We offer various shipping options for both domestic and international orders. Delivery times and rates vary depending on the location, the selected shipping method, and the size of the order.

  • Domestic Shipping (United States): Standard shipping, expedited shipping, and express delivery options are available.
  • International Shipping: We offer international shipping to select countries. Shipping charges will vary depending on the destination and order size.
  • Processing Time: All orders are processed within 1-2 business days. Delivery times depend on the selected shipping method and destination.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your order’s progress.

Please note that we are not responsible for delays caused by external factors, such as weather conditions, customs procedures, or incorrect shipping addresses provided by the customer.

5. Order Changes and Cancellations

Once an order has been placed and processed, it may not be possible to make changes or cancellations. However, if you need to modify or cancel your order, please contact us immediately at [email protected] or call (614) 555-4567. We will do our best to accommodate any requests before the order is shipped. Once the order is shipped, it can only be returned according to our Refund and Returns Policy.

6. Backordered Items

Occasionally, some items may be on backorder due to high demand or supply chain issues. If an item in your order is on backorder, we will notify you by email with an estimated shipping date. You will have the option to either:

  • Wait for the backordered item to be shipped.
  • Cancel the backordered item and receive a refund for the affected product.
  • Replace the backordered item with a similar product.

If we cannot fulfill your backordered item within a reasonable timeframe, we will provide a full refund.

7. Product Warranty

We offer warranties on most of our products, which may vary by manufacturer. If a product is defective, damaged, or has a technical issue within the warranty period, you may return or exchange it according to our Refund and Returns Policy.

  • Warranty Claims: To initiate a warranty claim, please contact our customer support team with your order number and product details. We may require additional information such as photographs or videos of the issue.
  • Manufacturer Warranty: In some cases, we may direct you to the manufacturer for warranty claims. We will guide you through the process and ensure you have the necessary documentation.

8. Risk of Loss

All products purchased from FrostnariTechs are shipped with insurance. The risk of loss or damage to the products is transferred to you upon delivery. If you receive a damaged or defective product, please contact us immediately, and we will arrange for a return or replacement as per our Refund and Returns Policy.

9. Limitation of Liability

FrostnariTechs is not liable for any indirect, incidental, special, or consequential damages arising from the sale, use, or inability to use any products purchased from our website. Our liability is limited to the value of the purchased product, excluding shipping and handling charges.

10. Promotions and Discounts

From time to time, we may offer promotions, discounts, and special offers on our website. All promotions and discounts are subject to the following conditions:

  • Limited Time Offers: Promotions and discounts may have a specific time frame. Once the offer expires, it will no longer be available.
  • Product Exclusions: Some products may be excluded from certain discounts or offers. This will be clearly stated in the offer’s terms and conditions.
  • One-time Use: Promotions and discount codes are generally for one-time use per customer unless stated otherwise.

11. Customer Support

We are committed to providing excellent customer service. If you have any questions or need assistance with your order, please reach out to us:

  • Email: [email protected]
  • Phone: (614) 555-4567
  • Address: 5678 Maplewood Drive, Columbus, Ohio 43201, United States